Opinions on Easyjet: Should I choose this airline?


17.3 million - that's how many passengers Easyjet carried in 2019. Low cost, cheaper plane tickets... Easyjet is one of the best low-cost airlines in Europe and the world.

A great alternative for travellers on a tight budget, those who want to save money... This company is attracting more and more interest from people wanting to organise a cheap trip to enjoy their holidays without spending too much.

However, it's always important to have all the information you need about an airline, as well as their reviews, to help you decide whether to travel with them or not. Here's a closer look at the subject.

Introduction to the airline Easyjet

As we saw earlier, easyjet is a popular airline because it offers attractive prices and, above all, cheap flights, enabling many people to travel without spending too much.

Before moving on to customer reviews, it is important for you to find out more about the airline Easyjet.


As a traveller, you're always curious about the services offered by an airline. In the case of Easyjet, it offers all its travellers a wide range of services to suit everyone's needs.

First of all, for those who want to save time, the airline offers the possibility of checking in online and choosing their seat on the plane directly. Then, for a small fee, you can take advantage of the Fast Track service, which gives you priority through security checks.

Advantageous baggage policy

When it comes to baggage, Easyjet has one of the most advantageous policies, as you can take up to 20 kg in the hold at no extra charge. And if you want to take on more weight, you only pay €8 for every extra 5 kg.

Finally, during the flight, you will be offered an in-flight shopping menu with a wide choice of snacks and drinks.


The airline offers a wide variety of entertainment options for passengers to enjoy during their flight. These include films, TV shows, music, games and more. There is something for everyone, and the selection is frequently updated so that passengers always have something new to enjoy.

Easyjet ensures that passengers have everything they need to make their flight as enjoyable as possible.


Like every airline, Easyjet offers payment options for passengers who want to increase their comfort. Thanks to the "Plus" card, passengers can choose their seats in advance, have more legroom, and benefit from other advantages.

The 'Flexi' option offers even greater flexibility, as it allows passengers to change their itinerary without incurring additional costs. Of course, these are not the only options available to passengers.

More offers, and more discounts with Easyjet

Easyjet also offers a range of deals and discounts to make flights more affordable. For example, the "Family Fun" package allows families to save on their travel costs. There are also offers for business travelers and those wishing to fly to several destinations.

Whatever your needs, there's an Easyjet offer that can save you money.

Baggage policies

Easyjet also has several rules to adhere to, particularly when it comes to baggage policy. The airline has an "unchecked baggage" policy for all flights, which means that anything you bring on the plane must fit in the overhead compartment or under your seat.

This can be a challenge for travelers who are used to taking a lot of luggage with them when they fly.

The good news is that Easyjet allows each passenger to take one piece of hand luggage and one personal item onto the plane. The hand luggage should be small enough to fit in the overhead compartment and the personal item should fit under your seat.

This should be enough for most travelers. If you need to take more than hand luggage and a personal item, you can buy an "extra space" ticket.

It should also be noted that some items are prohibited on EasyJet flights, as on other airlines. See our article for a list of all items prohibited on flights.

Baggage size rules

Whether it's a suitcase that's supposed to end up in the hold or a cabin bag that you can take with you, there are Easyjet's own size rules that must be respected to avoid any problems.

Your cabin baggage must be no larger than 56 x 45 x 25 cm, including handles and wheels.

If your bag is larger or heavier than this, you will have to check it in as baggage and pay the corresponding fee. You can do this at the airport or when you book your flight.

You can find all our easyjet cabin baggage under this link, as well as compatible suitcases in different models and colours.

Hand baggage allowance

You are entitled to one piece of hand baggage and one personal item per person. The hand luggage must fit in the overhead locker and the personal item must fit under your seat. This should be sufficient for most travellers.

But also in terms of weight

Easyjet has a rule regarding the weight of baggage. Cabin baggage must not weigh more than 20 kg. The weight of hold baggage varies according to the destination, ranging from 15 kg to 30 kg.

To sum up

For your hand baggage, one item is permitted per person, with a maximum weight of 20 kg. The size of this item must not exceed 56 x 45 x 25 cm so that it can be stowed in the overhead compartment on board.

If your bag is too large or too heavy, you will have to check it in as hold baggage and pay the corresponding fee.

You are entitled to one personal item per person, with a maximum size of 45 x 36 x 20 cm, with no weight limit. This can be a small handbag, laptop bag or backpack.

Easyjet reviews: what travellers think

With a summary of customer reviews based on numerous sources such as Tripadvisor, flight-report, Trustpilot and routard.com, you can find out what customers think of the airline Easyjet.

From customer service and flight organisation to personal feelings, we're going to look at the different points that come up frequently in feedback.

Lack of clarity on baggage policy

Hold baggage not included, cabin baggage charged according to the return destination (and this when travelling with the same airline), cabin baggage not accepted for a few centimetres too long or apparently within the measurements expected by Easyjet...

There are a lot of rather negative reviews on this side, some of which even mention a lack of clarity regarding the baggage policy, what is and isn't accepted, and what is included.

Travellers often mention this as a negative point, even though some travellers disagree and feel that there were no surprises when it comes to the size of Easyjet cabin baggage.

Late flight cancellations, delays... Organisational problems

Flights cancelled and rescheduled, shifting travellers' entire programme without warning, taken by surprise, plane late...

Many people were disappointed with the way the flights were organised, but above all with the communication used to announce these rather unpleasant events.

"No replacement flight", "flights cancelled consecutively"... These are the most common comments, although they are not representative of the majority of customer reviews in this area. On the other hand, other people are quite satisfied and have not had this kind of problem.

Check-in, boarding... A moderately enjoyable stage

Too few check-in desks for the number of passengers, unpleasant staff, problems boarding because baggage was too large, but only according to the staff...

This is the average feedback from travellers who have had the experience of travelling with EasyJet, and it seems that they didn't really like it.

Customer service... Divergent feedback

Opinions diverge, with people describing staff as unpleasant and having a rather hostile attitude on the one hand, and on the other, staff who seem to take great care of customers.

After a close look at the opinions, a slightly higher proportion of people appreciate Easyjet's customer service.

Excellent value for money

Easyjet is an airline with a rather tempting low-price policy. Travelling with Easyjet is an excellent opportunity to obtain cheap plane tickets, and this is what travellers have highlighted, in both negative and positive reviews.

As far as Easyjet's value for money is concerned, you won't be disappointed!

Virtually no negative comments on cleanliness

As far as the cleanliness of Easyjet aircraft is concerned, there has been virtually no negative feedback. For the more demanding among you, there are no nasty surprises in store!

Easyjet reviews and in-flight comfort... Satisfied passengers

When you travel on board an aircraft, one of the first things you notice is the comfort on board. Seats, legroom... Everything has to be considered, as this is where you plan to stay for a while before arriving at your destination!

In terms of customer reviews, there is a certain homogeneity on this point: a large majority find the comfort on board an Easyjet aircraft to be quite good.

Pay card, almost no negative feedback

Choice of seat, dedicated baggage drop-off counter, thread cutter at security checkpoint, extra hand baggage, speedy boarding queue...

The Easyjet paying card is a great way to get a lot of very interesting advantages, allowing you to make the most of your trip with Easyjet.

What about members? What about Easyjet's opinion of the paying card? There has been no negative feedback on this, except during the very active Covid-19 period, when certain benefits could no longer be applied.

Easyjet opinion, Easyjet opinion... Key points to remember

Like all airlines, there will always be differences of opinion on certain points.

Nevertheless, on the whole, Easyjet is an airline which respects its aggressive pricing policy and very good value for money.

There were, however, a few disappointments, such as the baggage policy, which was not sufficiently clear, and the fact that the organisation of flight cancellations (and replacements) needed to be reviewed for many passengers.