Lufthansa is a low-cost airline operating from Germany. The company was founded in 1926 and has become one of Europe's largest airlines. Lufthansa currently flies to over 190 destinations worldwide.
Before traveling with a low-cost airline, it's normal for travelers to ask themselves whether it's a good airline and whether it's legitimate (especially if they've never flown with it before).
In this article, you'll learn more about Lufthansa and the feedback and opinions of customers who have already traveled with this airline.
Lufthansa review: a low-cost airline
The low-cost airline Lufthansa offers travelers a policy of low prices on its flight tickets. This means you can save a lot of money on your next trip.
The airline offers various flights and destinations, so you can find the one that's right for you.
What's more, the airline regularly offers special deals and discounts, so you can get an even better price on your flight.
Whether you're looking for a domestic or international flight, Lufthansa is sure to have a route to suit you. So don't wait any longer, book your ticket today and take advantage of their low prices.
Lufthansa, perfect for those on a budget
As you'd expect, Lufthansa is one of the airlines you can travel with without spending too much (especially if you know the right time to book a plane ticket).
Looking to travel on a budget? Then the low-cost airline Lufthansa is an excellent option for you!
Offering tickets at a fraction of the price of other airlines, Lufthansa is a great way to discover the world without breaking the bank.
What's more, with flights to destinations all over the world, there's sure to be a Lufthansa route that's perfect for your next getaway: you might be surprised at the savings you can make!
Lufthansa: the "Miles & More" frequent flyer program
Known as "Miles & More", this program embodies the airline's commitment to its most loyal customers. By joining this program, travelers have access to a host of tempting benefits, such as the accumulation of miles for every flight taken with Lufthansa and its partners, seat upgrades, priority check-in, and much more.
Multiple combinations to make the most of your points
Thanks to the flexibility of the program, members can redeem their miles for free flights, seat upgrades, or even items from the Lufthansa online shop.
The wealth of benefits and the diversity of partners make the "Miles & More" program a powerful tool for transforming every journey into a rewarding experience while strengthening the lasting bonds between the airline and its loyal travelers.
Air France or Lufthansa reviews: which to choose?
Travelers have a choice to make when deciding which airline to use. Air France and Lufthansa are two airlines offering different services at different prices.
It is up to the traveler to discern which airline best meets their needs in terms of budget and preferred facilities.
Frequent flyers may find that one airline's frequent flyer program offers more benefits than another. First-time flyers may be more concerned about cost.
Lufthansa opinion: comparing the two airlines
Ultimately, the choice of an airline depends on the priorities and preferences of each traveler.
However, we can give you a few pointers that come up frequently from customers who have traveled with either Air France or Lufthansa, in the list below:
- Lufthansa offers a greater variety of international destinations than Air France.
- Lufthansa generally has lower prices for economy-class tickets.
- Air France offers more services and amenities than Lufthansa, such as free meals and drinks in economy class.
- Lufthansa offers more legroom in economy class than Air France.
- Lufthansa has a better reputation for customer service than Air France.
- Air France has a better reputation for on-time arrivals and departures than Lufthansa.
- Lufthansa offers a wider choice of in-flight entertainment than Air France.
- Lufthansa's business class is generally considered to be better than Air France's.
- Air France's first class is generally considered to be better than Lufthansa's.
- Lufthansa offers more non-stop flights between the US and Europe than Air France.
- Lufthansa's economy class seats are wider than those of Air France.
- Air France offers better meals than Lufthansa.
Customer reviews on the airline Lufthansa
Although we've already given you a few ideas of what's appreciated about Lufthansa, compared to the airline Air France, here we're going to highlight the customer reviews that are often heard about Lufthansa.
Cancelled and changed flights
"Flight canceled, the promise of a refund of costs incurred, the refund offer well below actual costs. Customer service is either incompetent or dishonest (or maybe both)".
"Our flights were changed numerous times in the months leading up to our departure, with flights regularly disappearing from our booking"
"We booked a Luftansa flight from Paris (750 euros a ticket) and the company changed our flight at the last minute to a low-cost airline (TAP portugal). The result: uncomfortable seats, no meal even though our flight was from 7pm to 10pm, etc".
"When we booked the flight, they applied a service charge.They cancelled one of the flights making our journey impossible."
Lost suitcases
"Really disappointed, the food is really not good, our suitcases were lost. I wouldn't recommend it at all for air travel".
"Between lost luggage and flight cancellations less than 24 hours before departure with no alternative solutions, the quality of their service is deplorable."
Mixed reviews of customer service
Lufthansa customer service generally has a good reputation. The German airline is known for offering a professional and attentive service to its passengers from their telephone number.
However, as with any large company, experiences can vary depending on various factors such as the staff on duty, the specific situation, and the circumstances encountered. Indeed, not everyone has the same experience and the way they are dealt with can be different.
Negative views on customer service
"Customer service still hasn't replied to me in 1 month."
"We bought tickets for a flight from France to New Zealand, with a stopover in Japan. Except that the change of airport planned by Lufthansa is not authorised by Japan at the moment because of covid. Customer service doesn't want anything to do with it and won't offer us a refund or a change."
Lufthansa, a very good airline according to other customer reviews
Even if you've just read negative reviews on Lufthansa, don't let them put you off. There are still many excellent positive reviews of Lufthansa from other customers.
In fact, many travelers say that Lufthansa offers an excellent overall experience, with friendly staff, comfortable seats, and a comprehensive in-flight entertainment system: check out all the positive Lufthansa reviews!
Excellent service and professionalism
"Very good company, this was my first experience with Lufthansa but not the last. Excellent service, the status of flights are updated quickly it's Top 1 I recommend without hesitation this company."
"Thank you to stephane SORDO who at 23:00 on 26 June 2022 helped us out with a boarding pass that was impossible to get out of the kiosk. Thank you to him for his great professionalism and his sense of customer service."
"Magnificent flight. Quality of service in first class perfect. attentive and considerate staff."
"Passage through the first class lounge was short but very pleasant. Shame that from a European flight, you have to go alone and find your way to the first class terminal. very friendly and professional staff. The bar is very well stocked, particularly with whisky.
The ground service was very efficient for clearing customs and baggage checks for the connecting flight to Johannesburg. in short, I arrived rested and ready to go on safari."
"very very good company, a stopover in Frankfurt with 0 problems On the phone they reassured me that I would have no problems in Germany in Munich and indeed 0 problems like those I encountered in Nice. Very good telephone service, quick response, response..."
Ticket refund policy
"Our flight to Bali from Frankfurt was cancelled in June (covid), we asked for a refund and 2 and a half months later we received a full refund for our 5 tickets! I'd like to thank Lufthansa for keeping its promise. Some people may still complain that it's taking too long, but in these uncertain times, patience and kindness are essential! So THANK YOU and we hope to be travelling again soon...."
"Thank you to the company for reimbursing me for the plane tickets we had taken for the summer of 2021. We canceled our tickets and received a full refund within 3 weeks. First I received the refund for the taxes and 2 days later the rest of the tickets.
On the phone, even though it sometimes takes a long time, the people I spoke to were always patient and pleasant".
Exceptional reliability: Lufthansa, the airline you can trust
Low delay rates
Lufthansa undeniably stands out as one of the most reliable and punctual airlines on the market. The figures speak for themselves: with a delay rate of just 0.1% on domestic flights and just 1.09% on international flights that were delayed by more than 3 hours, Lufthansa proves its commitment to passenger satisfaction.
Indeed, the airline recognises the importance of its customers' time and proactively compensates passengers who have suffered delays of more than 3 hours or unexpected cancellations.
Solid compensation in the event of cancellation
These passengers are entitled to €600 in compensation, demonstrating Lufthansa's commitment to ensuring a hassle-free journey, whereas many airlines are content with mere compensation.
This reputation for operational excellence solidifies Lufthansa's position as the preferred choice for travellers seeking a reliable, comfortable and hassle-free flying experience.
Lufthansa reviews: the most important things to know
If you're debating whether or not to fly Lufthansa, you're likely to come across mixed reviews, complaints and plenty of criticism. Some travelers swear by the airline, while others have had less than excellent experiences.
A good choice for international flights
On the whole, positives such as punctuality, quality of in-flight service and choice of destinations make Lufthansa a good choice for your trip overall. Nevertheless, Lufthansa is one of the most popular airlines in Europe.
Ultimately, it's up to you to decide whether or not Lufthansa is the right choice for your European and international travel needs, or whether another brand is better for you.
